If you’ve gotten yourself Samsung’s impressive new Galaxy S8 or S8+ then you’ll be very happy to know that Samsung South Africa has introduced a new mobile premium service for the new flagship devices called Samsung Mobile Care (SMC), which offers customers a smooth and convenient repair service with expert care from the people who made the device.
“Your mobile phone is possibly one of the most important technology devices you possess and use daily, it therefore needs to be looked after and maintained properly. This is why we have introduced Samsung Mobile Care exclusively for customers who purchase a Galaxy S8 or S8+ smartphone,” says Craige Fleischer, Director of Integrated Mobility at Samsung South Africa.
SMC is a Service Plan for your Galaxy S8 and S8+ device in the unfortunate event of accidental screen damage. It provides a quick and easy solution that allows you up to two screen repairs in a 24-month period. The Service Plan costs R69.99 per month, with the 1st month being free of charge.
Alternatively, customers can purchase the Plan at a discounted fee of only R1 299.00 as a once-off payment for the full duration of the two-year period. We believe that this will offer great value to Galaxy S8 and S8+ customers, says Fleischer. Without the SMC cover which includes two affordable screen repairs over a period of 24 months, consumers will run the risk of paying up to R10,000 to have their device fixed.
“Samsung is one of the first global subsidiaries to roll out this service offering and as such leading the way for other markets to empower their customers in taking care of their premium device,” says Fleischer.
“The Samsung Galaxy S8 and S8+ are technologically advanced devices that offer the world’s first infinity borderless display. Samsung decided that it would be fitting to ensure they offer a high level service offering to match the ground-breaking technology that went into the design. This was done in order to ensure that consumers have peace of mind and enjoy the user experience without having to worry about service related issues pertaining to screen repairs. In order to ensure the delivery of reliable and consistent service, our SMC technicians are proficiently trained to ensure our customers can continue to enjoy their handsets.”
The SMC Service Plan provides quick and easy assistance. After the one month free trial customers who wish to extend the service plan can log their details onto the Samsung Rewards App which can be downloaded from the Google Play Store or the Samsung App Store and a dedicated Samsung agent will be ready to assist. Alternatively they can contact the SMC contact centre on 0861 888 003 or email info@samsungmobilecare.co.za.
The most valuable benefit of SMC is that customers can be assured they will receive the best repair service for their Galaxy S8 and S8+ from knowledgeable, highly trained and accredited technicians at Samsung. Furthermore, with every phone repair, Samsung conducts a standard battery test and if the battery’s power functionality is found to be less than 80%, the company will replace it without the customer paying additional fees.
SMC is customer specific and non-transferable. Should the original device no longer belong to the original owner then the SMC benefit is not valid. Proof of Purchase for your Galaxy S8 or S8+ is required for an SMC incident to be valid and for the repair process to commence.
“The SMC Service Plan is only available from Samsung on the Rewards programme. With Samsung Mobile Care you can unbox your phone with peace of mind and know that in the event of accidental screen damage, Samsung will solve the problem,” Fleischer concludes.
Why is Samsung doing away with ADH?
Samsung’s ADH is available for devices prior to the Galaxy S8 and S8+. Samsung is not doing away with ADH service on previous devices, it is therefore important to note that SMC is not a replacement for ADH. SMC is a new product offering for the Galaxy S8 and S8+ in order to align with the company’s global service strategy.
What are the benefits of SMC vs ADH?
The benefit of SMC over that of ADH is that it covers two screen repairs, one per year over a two-year period, whereas ADH only offers cover for one screen repair over a 12 month period.
Which devices are SMC compliant?
All Samsung Galaxy S8 and S8+ handsets comes with SMC included, along with a 1 month free trial of the service. If customers would like to continue with the service after the one month trial, they should contact the SMC contact centre on 0861 888 003 or email info@samsungmobilecare.co.za.
