Ah, yes, another voucher from gran, who can never make up her mind about what to get you for Christmas. Great! Now, you can choose whatever you want, whenever you want, right? Vouchers usually have terms and conditions that specify limitations. Here’s what you need to know.
Be aware of the asterisk*
The majority of vouchers bear this symbol, which, although small, can make or break the deal. This character, known as an asterisk, indicates that there are certain terms and conditions associated with the voucher; these are usually listed at the bottom or on the back. Please note that they may be in small print, so read carefully.
It can specify conditions such as:
An expiry date
Age restriction (depending on the activity e.g. if it involves alcohol)
Number of people e.g. “This voucher entitles you and ONE friend to a free meal”
A certain time frame when the voucher may be used
Can goods bought with a voucher be returned or refunded?
The Consumer Protect Act (CPA) dictates that a consumer is entitled to receive the goods that at the time, are of good quality and are are able to be used for their intended purpose. If the supplier doesn’t fulfill these conditions, the consumer is allowed to ask for either:
1. Replacement (e.g. a an appliance such as a refrigerator)
2. Repair (a pair of running shoes)
3. Refund (any product unless specified that it’s not a returnable item such as underwear)
What if you decide you would like to return the item
We’ve all done this. You’ve bought an item that looked great at the time, but when you get home, you’re not sold. So, is it possible to return it if you change your mind? According to the CPA, “Suppliers/businesses are not obliged to accept the returned goods and refund the consumers. If [they]do honour these it will be out of good will.” However, many shops will state their policy on the till slip.
What if the shop closes down?
Whether your voucher will be valid or not, depends on the reason that the store/company is closing its doors.
1. If they’ve filed for bankruptcy, you might be able to use the voucher before the store closes down. However, in order for this to happen, the store/company will have to appeal to the bankruptcy court; it is therefore solely at their discretion.
2. If the shop/company is bought out and has new owners, they are usually not obligated to fulfill the liabilities; it’s their choice.
Keep these tips in mind when you’re shopping, to ensure that your voucher will be valid.
